If an item does not meet your expectations, you can exchange or return.
Of course it is useful to fine-tune how we can arrange this properly so that the process runs smoothly, below a number of conditions:
- Report a return or exchange within the trial period of 14 days.
- Make sure the item is complete, not used and undamaged.
- please return with original packaging if this is reasonably possible
- Do you want to add this delivery note (possibly with a reason for return)? So we know who the package comes from.
If everything goes well and you meet the above points, we will refund the total amount (including any shipping costs paid) in the same way in which the payment was made.We will do this as soon as possible and no later than 14 days after we have been informed of your decision that you want to withdraw from the contract. We may wait with a refund until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first..
Returns are free via DHL (within the Netherlands) if you use our return label. Of course you can also return the products via another carrier, then the costs are for you.
Return via DHL SERVICEPOINTS
It is also useful for us if you use our return label (for returns within the Netherlands), we will know who the package comes from. You can request this returnvia
Print this label and stick it on the box over the old label so that the old label is no longer visible. It is a Franco label which means that you can return this package free of charge at a DHL SERVICEPOINT (DHL points nearby).
For more information, see ourTerms and Conditions.
For other questions and / or comments you can contact our customer service via email or by phone +31 85 273 1908.
Available on weekdays from 8 a.m. to 5 p.m. and on Saturdays from 10 a.m. to 5 p.m.
Below the official text:
You have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically take possession of the good.
To exercise the right of withdrawal, you must inform us by an unequivocal statement (for example, in writing, by post, fax or e-mail) that you are withdrawing from the contract. You can use the model withdrawal form (link to form) for this, but you are not obliged to do so.
To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of the revocation
If you revoke the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us) and in any case no later than 14 days after we have been informed of your decision to withdraw from the contract. If you return only part of your order, the delivery costs will not be refunded. We will refund you with the same payment method that you used to perform the original transaction, unless you have expressly agreed otherwise; in any case, you will not be charged for such refund. We may wait with a refund until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first.
You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you notified the decision to withdraw from the contract. You are on time if you return the goods before the 14-day period has expired.
The direct costs of returning the goods will be at your expense unless you use the free return procedure described above.
Our return address
NL-4221 LJ Hoogblokland
You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.