AT-HOME SALON QUALITY GEL POLISH

100% VEGAN 

MADE IN HOLLAND

Talk further.

We would love to hear from you, even if you are not quite sure. On our page with Frequently Asked Questions provides an overview with answers about our payment methods, products, orders, shipping, returns and more. If your question is not listed there, you can always chat or call us from 10:00 AM to11:00 PM on weekdays.

Yinger BV
Dorpsweg 87
NL-4221 LJ HOOGBLOKLAND
the Netherlands
CoC 69960178
VAT No. NL858081660B01





+31 85 273 1908 +31 85 273 1908


Frequently asked Questions.

I have a complaint, what can I do?

if you have a complaint about our products or our service, you can contact us via our telephone number 085-2731908 or via email . You will receive a substantive response from us within a maximum of 72 hours after receiving your complaint. If you are not satisfied with the handling of your complaint, you can also submit it to the Thuiswinkel Disputes Committee (www.sgc.nl) or this Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/ odr /).

What is Gellak?

Gellak is a nail polish with a gel emulsion so that it stays in place for 2 weeks. You apply a gel nail polish just like a normal nail polish, but only cure under a UV or LED lamp.

Why does the Gellak remain sticky after curing?

Have you used the correct curing time but the top layer sticks? That could be right.
The last layer,Yinger Lover On Top Coat, gives a sticky layer that you have to remove after curing with a Yinger Punchy Pad and a little Yinger Fresh Start Prep & Clean. Rub your nails with this for a beautiful shine! Also do the edges next to your cuticles properly, otherwise some dust may stick there and that of course does not look so nice.

Who is Gellak for?

For anyone who wants beautiful manicured nails with a beautiful high gloss for 14 days!

Can you cure Gellak under a UV tube lamp?

Yes

Can you fill up a gel polish?

No

Is gel polish harmful to my nails?

If you apply the gel polish correctly and remove it, it will not harm your nails. Please read the instructions carefully and be kind to your nails.

I have growth ridges in my nails

Nee

How do you care for gel polish nails?

You now have beautiful nails with Yinger gel polish, but of course you have to give your nails some love every day.
You do this by greasing the cuticles with the ¬ † Yinger Cuticle Oil

How long does gel polish last?

Have you applied the gel polish correctly?
Then you have beautiful nails with a beautiful shine for 14 days, you can even use it for 3-4 weeks on your feet.

It is important that you follow the instructions properly:
Degrease the nails well with the Yinger Fresch Prep & Clean and make sure that the polish does not run into the cuticles. Apply thin layers and cure them under the LED lamp with the correct duration. Use all associated products from our Yinger brand for the best results. In addition, your nails / cuticles will enjoy pampering them every day with the Yinger Smooth Operator Cuticle Oil.
These are all important factors that certainly play a role in the durability of your beautiful gel polish nails.
With your order you always receive perfect instructions for use for preparing, applying and removing your Yinger Gellak.

Click for the instruction video for application here.
For the instructional video for removing, click here.

How and where do I store my gel polishes?

Watch out with sunlight because the gel polish hardens due to UV radiation, which is also in sunlight but also in daylight. So keep your gel nail polish in, for example, the beautiful Yinger storage box.
This also means that you should not paint your nails in the sun. Your gel polish could become a bit viscous, making it less effective.

How do you apply Gellak?

You apply gel polish just like a normal nail polish, but with a few extra layers. Primer

Which payment methods do you accept?

You can pay at Yinger in one of the following ways:

iDEAL
If you choose "Pay with iDEAL", you pay via your own internet banking environment. This is trusted, safe and easy. You can use iDEAL immediately and you do not have to register for it. In addition, you go through the same steps as you are used to with internet banking, with the same security requirements of your bank. With iDEAL, the amount is directly debited from the bank account. You will receive an e-mail with the confirmation of the order.

Credit card
We accept: Euro / Mastercard, Visa, Maestro and American Express. To protect your credit card information, your entire information is sent encrypted via SSL servers and thus secured against third-party access.

PayPal
PayPal is an online payment service with which you can pay easily and securely online. When you choose to pay with PayPal at Yinger.nl, you will be forwarded directly to the PayPal website at the payment page. After you approve the PayPal payment, PayPal automatically debits the amount from your PayPal account, bank account or credit card. For more information about the use of PayPal, visithttps://www.paypal.nl.

Klarna Pay afterwards
Pay within 14 days of delivery of your order. You will receive your invoice from Klarna by e-mail within 1 week of delivery. You then have 14 days to pay the amount to Klarna via iDeal or bank transfer. Klarna is currently only available as a payment method for orders up to € 2500.-. Klarna has its own acceptance policy over which we have no influence. If your Klarna payment is not accepted and you want insight into the reason, you can contact Klarna directly viaklarna.nl. Also readKlarna'sgeneral terms and conditionsfor post-payment.

SOFORT
This payment method is particularly useful for German Yinger customers. SOFORT is based on the principle of a bank transfer. Unlike a normal bank transfer, you only have to verify the payment, just like with iDEAL for example.

BANCONTACT
This payment method is particularly useful for Belgian Yinger customers. BANCONTACT is the most commonly used payment method inBelgium. BANCONTACT is comparable to iDEAL in the Netherlands.

Refund
To minimize the risk of fraud, the amount is always refunded via the payment method used online. If you have chosen to pay afterwards via Klarna, the refund or settlement of the outstanding invoice will be done via Klarna. We do not refund cash.

For questions or comments, please contact our customer service via telephone number +31 85-273 1908 or via email hello@yinger.nl.
Available by phone on working days from 8 a.m. to 5 p.m. and on Saturday from 10 a.m. to 5 p.m.

 

What do SEPA, IBAN and BIC mean?

SEPA stands for one Euro payment area (common euro payment area). This is what is called the new uniform regulation of national and European payments. IBAN (International Bank Account Number) is a number that replaces all national account information. The BIC (business identification code) is an internationally standardized bank code that unambiguously identifies payment service providers worldwide.

Why was my credit card payment declined?

If a payment by credit card is not possible, this can be for various reasons. For example general technical problems, input errors, validity of the card, etc. Furthermore, your credit card account must be encrypted for the 3-D Secure payment process. As an alternative, we are happy to offer you the following payment methods: Klarna (pay afterwards), PayPal or iDEAL.

Where can I find the security code on my credit card?

You will find the three-digit security code on the back of your credit card. At American Express, you will find the four-digit security code on the front of your card.

Can I return to previous steps within the payment process?

Within the payment process, you can go back individual steps at any time. For example, to review your data or change it if necessary.

How is the security of my payment guaranteed?

Thanks to our security software with a server with SSL encryption, your data is protected against unauthorized access and manipulation.

What happens after I order?

After your order you will receive a confirmation email of the order, which contains your billing and shipping address as well as the selected payment method in addition to the items selected by you. If you have any questions, you can reach our customer service via hello@yinger.nl or by telephone on 085-273 1908 (Mon to Fri, 9:00 am - 9:00 pm). Charges may apply for calls from abroad.

Why do you ask for my date of birth when ordering?

We are happy to offer you the best service. This especially includes the fast and smooth handling of your order. We need your date of birth on the one hand to be able to always distinguish you from other customers with possibly the same name, and on the other as proof of your majority.

But most importantly, we also send you a gift with your birthday!

Do I need to create an account to shop?

Nee

I can for an order

Unfortunately it is not possible to change your address if you have already completed the order. If you have entered a wrong address

Can I also order from a mobile or tablet

Of course you can also order something from your tablet or smartphone. Visit our shop Yinger.nl from your mobile internet browser. The site is automatically optimized for mobile devices.

Can I also order by phone?

Unfortunately it is not possible to place your order by phone with Yinger. Our customer service will gladly help you further

Can I cancel my order if it has not been shipped yet?

We would like to try to cancel your order. If the order has been processed in our system

How much are the delivery costs?

Yinger does not charge delivery costs for orders above 59.95 euros within the Netherlands and Belgium.
For orders under € 59.95 Yinger charges a contribution of € 3.95 in shipping costs within the Netherlands and Belgium. Outside the netherlands and Belgium other shippingcosts will be billed, you will these costs in the shppingcart while ordering.

How can I view my previous orders?

To view your previous orders, go to www.yinger.nl. At the top right of the menu, click »My Yinger« and log in with your email address and password. After that you will see an overview in which all your previous orders are listed ..

how can I order?

You can also place orders when you have not registered with an account. Click on »data« in the registration form and follow the ordering process.
Ordering at Yinger is very simple: after you have placed the desired items in your shopping cart

How can I be sure that I have placed my order correctly?

To check whether you have placed your order correctly, it is best to view the order confirmation that we send by email. Do you have an account

Do I have a guarantee on my purchases?

For all items that you buy from us

there is a minimum order value

In general, there is no minimum order value at Yinger. It is possible that with certain payment methods you have to have a minimum order value of € 7. With iDEAL you can always pay regardless of the order value.

Is there a maximum order value?

In general, there is no maximum order value at Yinger. The maximum amount of the amount for which you can order

What if I'm not at home?

DHL will deliver to the delivery address within the agreed time block.

Not at home?
If you are not at home, the delivery person will try to deliver to the neighbors. If this does not work, you will receive a note in the mail saying that the delivery person will try again.

Not home again?
If you are not you can collect the shipment from the nearest DHL ServicePoint.

B2B Sales

If you, as a selling party, are interested in purchasing Yinger.

Press

For direct press inquiries.

Collaborate?

Do you have your own beauty platform and do you want to review our products?